Jill Jeffries Hartle Specializing In 4hr - 24hr Care
479-452-8877 501-472-7585
24 Hour A Day Care Live-In Care Meal Preparation Shopping Light Housekeeping Laundry Driving Personal Care Companionship Respite Care Hospice Care Support
Disability Care Special Needs Care Alzheimer’s Care Dementia Care Parkinson’s Care ALS Care Hygiene Care Stroke Care Cancer Care Post-Hospital Care Transportation
479-452-8877
501-472-7585
1122 South Waldron Ft. Smith AR 72903

Frequently Asked Questions About In-Home Care

When it comes to making a decision about caregiving for a loved one it is never easy. We want to make you comfortable with all your options, and the best way to do that is to provide answers to the most common questions. We hope the following information will answer any questions you might have, but if not please give us a call. We'd be glad to speak with you about your specific family situation.

How long have you been in business?

At Home Care Of Arkansas has been serving the River Valley and Northwest Arkansas since 2006.

What kind of home care services do you provide?

We provide numerous types of home care services to families just like yours. A full list of services is available here. If would like to see how we can help your family specifically, give us a call and we can give you a free assessment for your specific situation.

Where do you provide services?

We serve the entire River Valley and Northwest Arkansas including: Ft. Smith, Van Buren, Fayetteville, Springdale, Rogers, Bentonville, Bella Vista, Muldrow, Roland, Barling, Alma, Dyer, Mulberry, Kibler, Arkoma, Central City, Lavaca, Vesta, Charleston, Bloomer, Greenwood, Hackett, Excelsior, Slaytonville, Witcherville, Milltown, Dayton, Huntington, Midland, Mansfield, Hartford.

Are your caregivers insured and bonded?

Yes, to ensure the safety and well being of our clients we perform a criminal history background check and then cover each caregiver with general liability and workers' compensation insurance.

Can I choose who comes to my home?

Yes, we encourage you to be involved in that decision-making process. With our years of experience you can be assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. Ultimately however, you must be satisfied so we always accommodate any requests you may have for a change in caregivers.

Will my family member always receive care from the same caregiver?

We believe that a strong rapport and trust with a caregiver is vital part of a successful home care experience. Our goal is to establish a long-term caregiving relationship with your loved one. If your family wanted to request another caregiver for any reason, we will look for a match until your family is happy. It may be necessary to schedule more than one caregiver if your loved one receives care for many hours in a day or at different times of the day throughout the week. If your family requires the use of multiple caregivers, our goal is the same: we want you to be satisfied and happy. At Home Care Of Arkansas will do what it takes to make sure we achieve that goal.

Can you help with medications?

Medication reminders are one of our most requested services. We also will report any side effects we observe and assist with pre-measured medication packages.

Can I change or discontinue the services my loved one receives?

You can always change the number or type of service we provide your loved one whenever it's necessary. We very well understand the care needs can change very quickly, so we're as flexible as possible with your loved one's care. You are never bound to a long-term contract, so you can discontinue our care service at any time.

How can I verify a shift was completed?

We use simple timesheets filled out by each caregiver. This allows you to have a written record of services within the home where care is provided, and we can provide written verification at any time. Itemized invoices are always sent after services are complete, which allows you a chance look over the time sheets first.

Do I need a physician's authorization for your services?

No, you don't need pre-authorization, pre-qualification, certification or even a prescription for our services. You choose the services you want, when those services start and how often those services are used. If you need assistance with billing a private insurance policy like a long-term care insurance for our services, we're happy to help with the entire  process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your home care services?

Every family we serve receives a specific care plan tailored to their specific needs. Several factors are involved in determining the exact cost: Number of care hours per week Level of home care services received Our home care services are typically billed on an hourly basis. To discuss the exact rates for the services you may need, contact our office. We will set up an in-home consultation to assess what services you may need and provide ideas on how you can maximize the care your loved one receives for the least amount of cost. You will always receive a written rate sheet prior to any care services being started to make sure there are no surprises.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but each situation is different. We always provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Do I pay the caregiver directly?

No, you are only invoiced after the completion of services. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

At Home Care Of Arkansas seems like a good choice. How do I get things started?

Give us a call, we'll arrange a time to visit you or your family to fully discuss your particular home care situation and how we might help. Together we can go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your care plan and matching your loved one with the right caregiver. In most cases care can begin within a matter of a few days.
At Home Care Of Arkansas LLC
479-452-8877  501-472-7585
Jill Jeffries Hartle                       Specializing In 4hr - 24hr Care
479-452-8877
501-472-7585
1122 South Waldron Ft. Smith AR 72903

Frequently Asked

Questions About In-

Home Care

When it comes to making a decision about caregiving for a loved one it is never easy. We want to make you comfortable with all your options, and the best way to do that is to provide answers to the most common questions. We hope the following information will answer any questions you might have, but if not please give us a call. We'd be glad to speak with you about your specific family situation.

How long have you been in business?

At Home Care Of Arkansas has been serving the River Valley and Northwest Arkansas since 2006.

What kind of home care services do you

provide?

We provide numerous types of home care services to families just like yours. A full list of services is available here. If would like to see how we can help your family specifically, give us a call and we can give you a free assessment for your specific situation.

Where do you provide services?

We serve the entire River Valley and Northwest Arkansas including: Ft. Smith, Van Buren, Fayetteville, Springdale, Rogers, Bentonville, Bella Vista, Muldrow, Roland, Barling, Alma, Dyer, Mulberry, Kibler, Arkoma, Central City, Lavaca, Vesta, Charleston, Bloomer, Greenwood, Hackett, Excelsior, Slaytonville, Witcherville, Milltown, Dayton, Huntington, Midland, Mansfield, Hartford.

Are your caregivers insured and bonded?

Yes, to ensure the safety and well being of our clients we perform a criminal history background check and then cover each caregiver with general liability and workers' compensation insurance.

Can I choose who comes to my home?

Yes, we encourage you to be involved in that decision-making process. With our years of experience you can be assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. Ultimately however, you must be satisfied so we always accommodate any requests you may have for a change in caregivers.

Will my family member always receive

care from the same caregiver?

We believe that a strong rapport and trust with a caregiver is vital part of a successful home care experience. Our goal is to establish a long-term caregiving relationship with your loved one. If your family wanted to request another caregiver for any reason, we will look for a match until your family is happy. It may be necessary to schedule more than one caregiver if your loved one receives care for many hours in a day or at different times of the day throughout the week. If your family requires the use of multiple caregivers, our goal is the same: we want you to be satisfied and happy. At Home Care Of Arkansas will do what it takes to make sure we achieve that goal.

Can you help with medications?

Medication reminders are one of our most requested services. We also will report any side effects we observe and assist with pre-measured medication packages.

Can I change or discontinue the services

my loved one receives?

You can always change the number or type of service we provide your loved one whenever it's necessary. We very well understand the care needs can change very quickly, so we're as flexible as possible with your loved one's care. You are never bound to a long-term contract, so you can discontinue our care service at any time.

How can I verify a shift was completed?

We use simple timesheets filled out by each caregiver. This allows you to have a written record of services within the home where care is provided, and we can provide written verification at any time. Itemized invoices are always sent after services are complete, which allows you a chance look over the time sheets first.

Do I need a physician's authorization for

your services?

No, you don't need pre-authorization, pre- qualification, certification or even a prescription for our services. You choose the services you want, when those services start and how often those services are used. If you need assistance with billing a private insurance policy like a long-term care insurance for our services, we're happy to help with the entire  process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your home care

services?

Every family we serve receives a specific care plan tailored to their specific needs. Several factors are involved in determining the exact cost: ·Number of care hours per week ·Level of home care services received ·Our home care services are typically billed on an hourly basis. To discuss the exact rates for the services you may need, contact our office. We will set up an in- home consultation to assess what services you may need and provide ideas on how you can maximize the care your loved one receives for the least amount of cost. You will always receive a written rate sheet prior to any care services being started to make sure there are no surprises.

Are home care services covered by

insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but each situation is different. We always provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Do I pay the caregiver directly?

No, you are only invoiced after the completion of services. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal

information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

At Home Care Of Arkansas seems like a

good choice. How do I get things started?

Give us a call, we'll arrange a time to visit you or your family to fully discuss your particular home care situation and how we might help. Together we can go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your care plan and matching your loved one with the right caregiver. In most cases care can begin within a matter of a few days.